FREQUENTLY ASKED QUESTIONS

How Does the Process Work?

Resume Creation & Review
After purchase is completed, collaboration takes place as your resume writer creates your resume—along with any other documents you’ve requested. We then have our professional editor proofread the documents to ensure flawless text, and within 3-5 days of your consultation we send them to you for review.

Delivery of Final Documents
Upon receiving your resume you will then have the opportunity to work with your writer on any changes or revisions that may be needed. When you love your new resume and are ready to utilize it, we’ll send your final documents in Microsoft Word, Adobe PDF, and ASCII plain text.

Job Search Success!
With more than a 99.996% success rate you can rest easy that your new resume and cover letter will win interviews and make an immediate impact on your resume response rate. We believe in our work so much we stand behind it with a 60-day interview guarantee.

I’m Ready to Get Started. How Do I Proceed?

All you need to do to get started is place your order online for the services you need. Once your order is placed you are given the opportunity to upload a resume or position announcement (if you have one).
If you don’t have one, that’s OK; we don’t need it to get started. After we receive your order I assign your writer, and he or she will message you within the message center to set up a time to conduct your consultation.

What Is Your Turnaround Time?

You will have your resume in hand for review within 3-5 business days from the time you complete your consultation with our writer. We also offer a priority service for clients up against a tight deadline that guarantees your resume back for review within 24-36 hours of your consult.

When Can I Expect to Hear From My Writer?

If you sign up online before 5:00 p.m. ET your writer will message you the same day to set up your consultation. If your order is received after 5:00 p.m. our writer will message you the next morning.

What Happens After I Order?

After you place your order online a writer is assigned to you. The writer will contact you first via messaging center to schedule a convenient time for your consultation. If we are unable to reach you via message we’ll leave a message and follow up with an e-mail.

What Do You Need From Me to Get Started?

Once you place your order online for the services you need we do not need anything else. We will contact you to get started on your new resume. However, if you have an old resume you want to send or a position you’re targeting, we would very much like to see both. You can upload them on the checkout page while placing your order, or you can e-mail them directly to your writer when he or she messages you.

Do I Need a Resume to Get Started?

You do not need a resume in order to get started with us. We can gather all the information we need through our message area. Once you submit your order we e-mail you a consultation preparation sheet that will let you know what information the writer will be looking for during the consultation. This preparation sheet will give you an idea of what the writer will want to discuss in order to make the consultation as effective as it can be.

What’s Your Success Rate?

Our interview-winning success rate for 2014 was 89.6%. We worked with more than 500 clients—and only two requested rewrites. Typically, if a client has not received invitations to interview after using a resume we created, we usually find that it’s because of their job-searching methods—not necessarily the resume itself.

Which Industries Do You Write For?

We write for every major industry. From accounting to warehousing and everything in between. We also write for every career level, from new graduates to C-level executives. We also have writers on staff with specialized expertise writing for IT clients and military-transition job seekers.

Do You Work With Clients From Outside the United States?

Yes, we work with clients from all over the world. My writers are global resume experts. We’ve written resumes for clients from Europe, Australia, Africa, Canada and many more. We can help clients who are searching for employment within their own country or searching globally. We can also help candidates who are seeking employment within the U.S. or are in the U.S. seeking employment internationally.